SMS Consent & Messaging Policy

Crewbound is field-service software for home-services businesses (Penderra LLC). We send SMS text messages to the customers and staff of the businesses that use our platform, and we only message a phone number after the person has given express consent. This page explains how consent is collected, what messages you'll receive, and how to opt out.

How we collect your consent (opt-in)

Consent is collected in one or more of these ways:

During service intake. When you request an estimate, book a job, or become a customer, you provide your mobile number and agree — verbally, in writing, or on a signed work order / service agreement — to receive texts about your service.
On a web or paper form. Where a form captures your contact information, an unchecked opt-in checkbox with the disclosure below is shown, and messages are only sent if you affirmatively check it.
By replying to us. Texting us first, or replying to confirm an appointment, is itself an opt-in to continue that conversation.

We keep a record of when and how consent was obtained for every number we message. Consent is never purchased, rented, or shared with third parties for their own marketing.

Opt-in disclosure shown to customers

By providing your phone number, you agree to receive text messages from Crewbound about your service — including appointment reminders, job updates, estimates, invoices, review requests, and replies to your questions. Message frequency varies. Message and data rates may apply. Reply STOP to opt out or HELP for help. Consent is not a condition of purchase.

What messages you'll receive

Appointment scheduling, reminders, and “on my way” updates
Job status updates and questions from your technician
Estimates, invoices, and payment links
Requests to leave a review after a completed job
Direct replies to messages you send us

These are conversational and transactional messages tied to your service. Message frequency varies depending on your job activity.

Message & data rates

Message and data rates may apply. Your mobile carrier's standard rates for text messages apply based on your plan. Crewbound does not charge you for text messages.

How to opt out

You can cancel SMS messages at any time by replying STOP to any message you receive from us. After you send STOP, we send one confirmation message and then stop texting that number. You may also email support@crewbound.app to be removed.

How to get help

Reply HELP to any message for assistance, or reach us directly:

Privacy

We do not sell or share your mobile number or SMS consent with third parties or affiliates for their marketing purposes. Text messaging opt-in data is not shared with any third parties. See our Privacy Policy for more.

Crewbound is a product of Penderra LLC. Program: Crewbound Service Notifications. Questions? Email support@crewbound.app.